FREQUENTLY ASKED QUESTIONS

If your local clothing bank is full, please let us know and Recycling Solutions will send a van to empty it. Please do not leave donations outside of the clothing bank. Instead, take it to the nearest empty clothing bank.

You can notify us of a full clothing bank, calling Recycling Solutions on 01706 692 900, or by emailing tvaa@recyclingsolutions.org.uk.

Our fundraisers wear a photo ID badge with our logo on it and will be dressed in a Thames Valley Air Ambulance polo shirt or jacket. Always ask to see the fundraiser’s ID badge and feel free to note down the number. If you have any concerns, call us on 0300 999 0135 or send us a message.

No. Our fundraisers will NEVER ask for cash. They are only authorised to sign people up to play our weekly lottery or to give a regular gift via Direct Debit. If you are asked for cash at your door, the fundraiser may not be genuine and you should check their ID number and call the charity.

You can call us on 0300 999 0135 during office hours (9am – 5pm, Monday – Friday), email us at info@tvairambulance.org.uk or send us a message from the Contact Us page.

If you are making a complaint about one of our door-to-door fundraisers, please provide as much detail about the incident as possible including, the date and time, location and the ID badge number of the canvasser, if possible.