We hope to resolve all complaints in an honest, open and satisfactory way. However, if after contacting us you are still unhappy, you can write to our Chief Executive, Amanda McLean, at:
Thames Valley Air Ambulance,
Please outline the details of your complaint, why you have not been satisfied with our response up to now, and what you would like us to do to put things right.
Thames Valley Air Ambulance Service is registered with the Fundraising Regulator and is committed to the highest standards in fundraising practice.
If your complaint is to do with fundraising, and after following our procedure you feel it has not been resolved, you can report it to the Fundraising Regulator, which may investigate your complaint.
You can contact the Fundraising Regulator at:
The Fundraising Regulator,
2nd floor, CAN Mezzanine Building,
49-51 East Road,
Tel: 0300 999 3407
Alternatively, if your complaint is related to another area of our work and you do not feel completely satisfied by our response, you can contact the Charity Commission at:
The Charity Commission
PO Box 1227
Tel: 0845 3000 218