PARTNERING WITH OTHER EMERGENCY SERVICES
We work in close partnership with the South Central Ambulance Service (SCAS) to give the best possible care to patients. Sometimes, incidents are identified in the control room as needing critical care. In these cases, our crew is dispatched straight away, but often SCAS are first on scene and call on us if they identify that the patient may require enhanced care. Working as a team means we can give enhanced critical care to the most ill and injured patients.
Teaming up with Hampshire & Isle of Wight Air Ambulance (HIOWAA) allows us to provide our life-saving service from 7am to 2am every day. Our charities take it in turn to cover the extra night-service for the whole of the South Central region and the Isle of Wight.
To improve acute medical and trauma care, we have collaborated with the main hospitals in the region, including John Radcliffe, Stoke Mandeville, Milton Keynes University Hospital, Royal Berkshire, and Wexham Park. We have also formed research partnerships with Oxford University NHS Trust and John Radcliffe Hospital.
the dispatch process
When a 999 call is made, the control room identifies incidents that need critical care and a crew is dispatched immediately. If South Central Ambulance Service (SCAS) is first on scene, they call us directly if they identify the patient needs enhanced care.
As soon as the Helicopter Emergency Medical Service (HEMS) dispatch team have assessed the call, a message is sent to RAF Benson and a crew is deployed.