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CARE QUALITY COMMISSION

CARE QUALITY COMMISSION: ‘OUtSTANDING’

We’re delighted to announce we have achieved an ‘Outstanding’ rating from the Care Quality Commission (CQC), becoming the first air ambulance in England to receive the highest available grade from the official regulator.

THE FIRST

We become the first air ambulance in the country to achieve the highest grade available from the CQC.

Top 5%

With only one in twenty registered health and social care services currently rated as ‘Outstanding’, this result recognises us as one of the best emergency care providers in the country.

‘Above and beyond’

Patients who were interviewed as part of the report said our care ‘exceeded expectations.’

OUR FIRST YEAR

The rating comes just one year after becoming a fully-independent healthcare provider.

WHAT IS THE CQC?

The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. Their role is to make sure health and social care services provide patients with safe, effective, compassionate and high-quality care against a set of fundamental standards. More information about the CQC can be found on their website www.cqc.org.uk

WHEN WAS THE REPORT PUBLISHED?

The CQC carried out a two-day inspection on the 8th and 9th of January 2020. This included visits to both our Stokenchurch head office and operational base at RAF Benson. The report was published 18th March 2020.

I am delighted with the CQC report and incredibly proud of the fabulous team that come together to deliver this vital service across Berkshire, Buckinghamshire and Oxfordshire. Patient care and safety is at the heart of everything we do, and we’re delighted that the CQC recognises this. We are extremely grateful to everyone who supports us as we are only able to operate thanks to the generosity of the communities that we serve. We will continue to develop our service through innovative technology and research to further enhance the care we are able to provide.

Amanda McLean, CEO

highlights from the report

The Care Quality Commission examined five set questions (known as Key Lines of Enquiry) in relation to Thames Valley Air Ambulance, its findings include:

ARE EMERGENCY AND URGENT CARE SERVICES SAFE?

ARE EMERGENCY AND URGENT CARE SERVICES EFFECTIVE?

ARE EMERGENCY AND URGENT CARE SERVICES CARING?

Are emergency and urgent care services responsive to people’s needs?

Are emergency and urgent care services well-led?

A HEARTFELT THANK YOU

It is only thanks to the generous support of people like you that we are able to deliver our life-saving critical care to patients most in need.