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Patient Support

HOW WE HELP

Recovering after a serious injury or the loss of a loved one is a difficult process. There can be many challenges along the way.

Everyone’s experience of recovery is different. But whether you’re dealing with physical injuries, a bereavement or coming to terms with life after an illness, adjusting to your new ‘normal’ life can be hard. 

To do well in the long term, people need a support network so they don’t become isolated. If you know someone who’s been through a traumatic experience where our crew helped and they have questions or are experiencing difficulties, please encourage them to get in touch.

We believe the best care for our patients extends beyond the scene of an emergency. That’s why we we continue to provide you with the support you need.

Meet Adam

If you’re a former patient or a grieving relative, we can help. Our Patient Liaison Manager, Adam, is here when you need someone to talk to.

By supporting patients and their loved ones along their journey to recovery, any bumps in the road can be highlighted early and I can signpost them to other specialist organisations that can help.

Adam, Patient Liaison Manager

Unfortunately, some of our patients are so unwell they don’t survive. As Patient Liaison Manager, Adam’s work includes not only supporting our former patients, but also their family and friends too.

TALK TO ADAM

Send your message to our Patient Liaison Manager, Adam, and he will get back to you.

feedback on our service

If you or a loved one have been treated by us and you’d like to say thank you or give feedback, please get in touch.

SAFEGUARDING

Thames Valley Air Ambulance is committed to promoting and safeguarding the welfare of all people we come into contact with by recognising that everybody has the right to be protected from harm, exploitation and neglect.

We have robust and effective procedures in place and work in partnership with other health and social care providers to ensure that the best interests of children and vulnerable adults are protected and promoted.

Please do not contact Thames Valley Air Ambulance with a Safeguarding concern. If you are worried about a vulnerable adult or child then please contact your Local Authority who will be able to provide you with guidance on how to share your concerns and inform the correct agency. Alternatively, if you are concerned about a Safeguarding issue and believe the situation is an emergency then dial 999.

If you wish to contact Thames Valley Air Ambulance regarding an organisational aspect of our Safeguarding provision, please contact us via email at tvaa.safeguarding@nhs.net, or by post at: Safeguarding, Thames Valley Air Ambulance, Stokenchurch House, Stokenchurch, Oxford Road, Buckinghamshire, HP14 3SX

SAFEGUARDING POLICY – ADULTS

OP009-Safeguarding-Adult-Policy-V2.0-2.pdf

410 KB

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SAFEGUARDING POLICY – CHILDREN & YOUNG ADULTS

OP010-Safeguarding-Children-Policy-V2.0.pdf

524 KB

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INFORMATION FOR VOLUNTEERS – SAFEGUARDING ADULTS

TVAA-INFO-FOR-VOLUNTEERS-SAFEGUARDING-ADULTS.pdf

241 KB

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INFORMATION FOR VOLUNTEERS – SAFEGUARDING CHILDREN & YOUNG ADULTS

TVAA-INFO-FOR-VOLUNTEERS-SAFEGUARDING-CHILDREN.pdf

245 KB

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Patient FAQs

Have a question? Explore our most frequently asked questions below or get in touch using the form above.

Absolutely. We have been in service for over 20 years and we encourage patients, their family and friends to reach out as we are keen to offer support.

It’s common for patients or relatives to want to know what happened to them or their loved one. Gaps in memory occur because of the serious nature of the illness or injury, or because we give our patients advanced medication which can send them to sleep or make their recollection of events hazy. All situations are different and complex, so we will only ever be able to report what our teams did or saw from the moment they arrived until we dropped off the patient at hospital. If understanding what happened in this period is important to you, please contact us to see if we can help.

No. But we can point you to some excellent support services. We also have a good understanding of the NHS and how you may be able to access services you may not know about.

Yes. One of the most rewarding things our crews can hear is a simple ‘thank you’. Sometimes, contacting the crew is an important part of someone’s recovery journey. Please visit the Contact section of our website to thank the crew.

Absolutely. We understand going home and adjusting to a new ‘normal’ life and making sense of everything that has happened can be the most difficult stage of your recovery journey. You may be restricted in your movements due to your injuries, or just not feeling able to be up and about. If needed, we can come and visit you at home to see how we can help.