Absolutely. We have been in service for over 20 years and we encourage patients, their family and friends to reach out as we are keen to offer support.

It’s common for patients or relatives to want to know what happened to them or their loved one. Gaps in memory occur because of the serious nature of the illness or injury, or because we give our patients advanced medication which can send them to sleep or make their recollection of events hazy. All situations are different and complex, so we will only ever be able to report what our teams did or saw from the moment they arrived until we dropped off the patient at hospital. If understanding what happened in this period is important to you, please contact us to see if we can help.

No. But we can point you to some excellent support services. We also have a good understanding of the NHS and how you may be able to access services you may not know about.

Yes. One of the most rewarding things our crews can hear is a simple ‘thank you’. Sometimes, contacting the crew is an important part of someone’s recovery journey. Please visit the Contact section of our website to thank the crew.

Absolutely. We understand going home and adjusting to a new ‘normal’ life and making sense of everything that has happened can be the most difficult stage of your recovery journey. You may be restricted in your movements due to your injuries, or just not feeling able to be up and about. If needed, we can come and visit you at home to see how we can help.