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Have You Been Bereaved?

Have You Been Bereaved?

The death of a loved one is a truly difficult time. Everyone grieves in their own way and, at some point in our lives, most of us will be bereaved.

Thames Valley Air Ambulance is dispatched to attend the most critically ill and injured patients. Sadly, despite our best efforts, the reality is that some people don’t survive.

Tragically, the deaths of our patients are often sudden and without warning. We are committed to help you during these difficult times.

Our Patient Liaison Manager, Adam, is here to listen to your questions and point you in the best place to get the support you need. Adam can help provide support, sign-posting and practical advice – whether you need practical assistance due to a recent death of a loved one, or you’re contacting us some time after you were bereaved.

You may not find answers to all your questions, but we promise to explore them with you with respect and compassion.

further support

Below are some organisations you can contact for bereavement support.

The Good Grief Trust

Everyone at the Good Grief Trust has lost someone they love, so they want to help you find the support you need as quickly as possible. You will find stories from others who have experienced bereavement, practical and emotional support and sign-posting to a choice of immediate, local and national supportive organisations.

Sudden Bereavement Helpline: 0800 260 0400

Winston’s Wish

Winston’s Wish was the UK’s first childhood bereavement charity. It has been supporting bereaved children since 1992 and continues to lead the way in providing specialist child bereavement support services across the UK, including in-depth therapeutic help in individual, group and residential settings.

Helpline: 08088 020 021


SOBS is the only national charity providing dedicated support to adults who have been bereaved by suicide.

Helpline: 0300 111 5065


Cruse Bereavement Care offers support, advice and information to children, young people and adults when someone dies. It works to enhance society’s care of bereaved people.

Helpline: 0808 808 1677


If you’ve been bereaved and would like support, our Patient Liaison Manager, Adam, welcomes your message.

Patient FAQs

Absolutely. We have been in service for over 20 years and we encourage patients, their family and friends to reach out as we are keen to offer support.

It’s common for patients or relatives to want to know what happened to them or their loved one. Gaps in memory occur because of the serious nature of the illness or injury, or because we give our patients advanced medication which can send them to sleep or make their recollection of events hazy. All situations are different and complex, so we will only ever be able to report what our teams did or saw from the moment they arrived until we dropped off the patient at hospital. If understanding what happened in this period is important to you, please contact us to see if we can help.

No. But we can point you to some excellent support services. We also have a good understanding of the NHS and how you may be able to access services you may not know about.

Yes. One of the most rewarding things our crews can hear is a simple ‘thank you’. Sometimes, contacting the crew is an important part of someone’s recovery journey. Please visit the Contact section of our website to thank the crew.

Absolutely. We understand going home and adjusting to a new ‘normal’ life and making sense of everything that has happened can be the most difficult stage of your recovery journey. You may be restricted in your movements due to your injuries, or just not feeling able to be up and about. If needed, we can come and visit you at home to see how we can help.