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FAQs

FREQUENTLY ASKED QUESTIONS

Explore our frequently asked questions below. Can’t find the information you’re looking for? Get in touch via the contact information below.

Thames Valley Air Ambulance
Stokenchurch House
Oxford Road
Stokenchurch
HP14 3SX

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You can call us on 0300 999 0135 during office hours (9am – 5pm, Monday – Friday), email us at info@tvairambulance.org.uk or send us a message from the Contact Us page.

If you are making a complaint about one of our door-to-door fundraisers, please provide as much detail about the incident as possible including, the date and time, location and the ID badge number of the canvasser, if possible.

Gifts in Wills account for one fifth of our annual income. They are vital to fund our operations and other charitable costs. To find out more, please read our latest Impact Report.

To meet our security requirements under GDPR, the Data Protection Act 2018, all our fundraisers use LFS Datasafe® handheld devices. These tablets are used to capture your personal information should you choose to support us through the lottery. They do not store any personal data. All the information collected is securely transferred to a database once the submission button has been pressed. Should a tablet be lost or stolen, your personal information will not be accessible through the device.

You can donate online, make a card payment over the phone by calling us on 0300 999 0135, or send us a cheque or voucher by post to Thames Valley Air Ambulance, Stokenchurch House, Oxford Road, Stokenchurch, HP14 3SX.