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Social Responsibility Policy

Social responsibility policy

social responsibility policy

This document sets out policies and approach to ensuring we approach any gambling activities in a socially responsible way. Thames Valley Air Ambulance Lottery staff are familiar with this document and read it upon appointment and annually thereafter. 

Thames Valley Air Ambulance operates a Society Lottery for the public in Berkshire, Oxfordshire and Buckinghamshire, for the sole purpose of raising funds for Thames Valley Air Ambulance.

The Thames Valley Air Ambulance is committed to ensuring that the lottery is operated in a secure, fair, and socially responsible way and to endorse responsible gambling amongst its members.

  • The Gambling Commission regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:
  • Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.
  • Ensuring that gambling is conducted in a fair and open way.
  • Protecting children and other vulnerable persons from being harmed or exploited by gambling.
  • This document sets out policies and approach to ensuring we approach any gambling activities in a socially responsible way. Thames Valley Air Ambulance Lottery staff are familiar with this document and read it upon appointment and every 12 months thereafter. 
  • For the purposes of this policy, the term lottery covers both raffle and lottery, unless stated otherwise.

Background

Thames Valley Air Ambulance operates a Society Lottery for the public in Berkshire, Oxfordshire and Buckinghamshire and the surrounding area, for the sole purpose of raising funds for Thames Valley Air Ambulance.

The Thames Valley Air Ambulance is committed to ensuring that the lottery is operated in a secure, fair, and socially responsible way and to endorse responsible gambling amongst its members.

The Gambling Commission regulates gambling in the public interest.  The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.

Ensuring that gambling is conducted in a fair and open way.

Protecting children and other vulnerable persons from being harmed or exploited by gambling. 

Preventing gambling from being a source of crime and disorder

When an individual joins the lottery we will ensure that:

  • The individual is aged 16 or over. We will ask the supporter to confirm this at sign up.
  • The individual is resident in Great Britain.
  • We do not suspect money laundering in any way, in line with the Proceeds of Crime Act. 
  • We also retain the right to cancel any membership should we suspect criminal activity. 
  • We have policies and procedures relating to cash handling in place designed to minimise the risk of crime.
  • We limit the maximum number of entries into the lottery to £20 per person per week. 
  • We will record any incidents for future reference.
  • Thames Valley Air Ambulance require all staff and canvassers, employed either directly or through an agency to have had the appropriate background checks.
  • As part of the staff recruitment processes at our canvassing agency(s) references are required.  Legally during interview, every candidate must declare any criminal convictions spent or unspent.
  • In relation to our raffle we have a limit of 60 tickets per individual and record all tickets which are sent out and returned.
  • For the raffle we will not send in excess of 60 tickets to an individual without customer interaction.

Ensuring that gambling is conducted in a fair and open way

We will ensure that:

  • Players have access to clear information on matters such as the rules of the lottery, the prizes that are available and how winners are selected. 
  • Any advertising and promotional material is clear and not misleading.
  • The results are made public.
  • All lottery draws are conducted using a Random Number Generator, all raffle draws are conducted using a blind draw in sight of witnesses, or at an offsite location using a third-party supplier.
  • A complaints procedure is in place.
  • Terms and conditions of the lottery are published on the website and promotional materials. Rules for raffles are printed on tickets and provided on the website.
  • Thames Valley Air Ambulance staff who work directly on the lottery and the staff of our lottery supplier are not eligible to enter the lottery. All Thames Valley Air Ambulance staff are not eligible to enter the raffle.

Protecting children and other vulnerable persons from being harmed or exploited by gambling.

We will use our best endeavors to address the following issues:

  • Under age gambling.  It is illegal for individuals under the age of 16 to enter a lottery.  We reserve the right to ask for proof of age from any customer and customer accounts may be suspended until satisfactory proof of age is provided.  If for whatever reason, upon winning any individual is unable to prove that they are 16 or over then any winnings will be forfeited.
  • Gambling limits.  The Society may impose limits on the value of entries into a lottery that can be purchased by an individual.
  • Self-Exclusion.  On request, we will close any player’s lottery membership(s) for a minimum period of six months during which time the membership(s) cannot be reinstated.  During this period, we will also try to ensure that the individual does not try and open a new membership.
  • All attempted breaches of underage gambling and self-exclusions will be recorded.
  • Access to Player History.  We will provide any player with a full history of their lottery membership, including complete payment and winnings history upon request.
  • Provide Information on Gambling Support Organisations.  We will provide contact details or links on any lottery websites or via other appropriate media to Gamble Aware and other relevant organisations.  We also provide financial support to the Responsible Gambling Trust, which raises funds to support research, education, and treatment of problem gambling.
  • Self Help and Awareness Information.  We will provide self-help and awareness information on any lottery websites or other appropriate media together with links to or contact details of Gamble Aware and other relevant / appropriate organisations.
  • Staff Training.  All relevant Thames Valley Air Ambulance staff receive awareness training on problem gambling issues on an annual basis.

This policy and procedure will be reviewed annually by the Director of Fundraising and Head of Supporter Engagement. 

Thames Valley Air Ambulance are licenced and regulated in Great Britain by the Gambling Commission under account number 5167.