4.1 All cancellation requests must be submitted in writing (including by email) and will take effect from the date sent (subject to proof of sending) by the Education Centre.
4.2 Statutory Cooling-Off Rights (Distance Bookings)
4.2.1 Where a Delegate is acting as a consumer and enters into a contract with the Education Centre online or by other distance means, the Delegate has the right to cancel the contract within fourteen (14) days of the date of booking, without giving any reason, in accordance with the Consumer Contracts Regulations 2013.
4.2.2 To exercise the right to cancel, the Delegate must notify the Education Centre in writing within the 14-day period.
4.2.3 If the course is scheduled to commence within the 14-day cooling-off period, and the Delegate expressly requests that the service begin within that period, the Delegate acknowledges and agrees that:
a) The Education Centre may begin delivering the course during the cooling-off period; and
b) If the course is fully delivered within the 14-day period, the Delegate will lose the right to cancel; and
c) If the Delegate cancels after the service has begun but before it is fully delivered, the Education Centre may deduct a proportionate amount for the services supplied up to the date of cancellation.
4.2.4 The cooling-off rights set out in this clause are separate from, and in addition to, the cancellation provisions set out in clause 4.3 onwards.
4.3 Subject to clause 4.10, cancellations will be subject to the following terms:
a) Cancellations received more than three (3) months prior to the course start date will be eligible for a full refund of fees paid.
b) Cancellations received between one (1) and three (3) months prior to the course start date will be eligible for a refund of 50% of the course fee paid.
c) Cancellations received less than one (1) month prior to the course start date will not be eligible for a refund.
4.4 The time periods above are calculated by reference to the published course start date.
4.5 Failure to attend a course, or failure to complete a course for any reason, without prior written cancellation will be treated as a cancellation under clause 4.2(c), and no refund will be payable.
4.6 Where a refund is payable, the Education Centre reserves the right, acting reasonably, to deduct any non-recoverable costs and reasonable administrative expenses already incurred in connection with the booking, provided such deductions are fair, proportionate, and reflect costs actually incurred.
4.7 Requests to transfer to an alternative course date may be considered, acting reasonably, at the discretion of the Education Centre and are not guaranteed. An administration fee may apply.
4.8 Substitutions may be permitted, acting reasonably, at the discretion of the Education Centre, subject to the suitability, eligibility, and any prerequisite requirements of the replacement Delegate.
4.9 The Education Centre may, acting reasonably, consider exceptional circumstances (including serious illness or medical emergency). Appropriate supporting evidence may be required. Nothing in this clause obliges the Education Centre to provide a refund outside the terms set out above.
