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FAQs

FREQUENTLY ASKED QUESTIONS

Explore our frequently asked questions below. Can’t find the information you’re looking for? Get in touch via the contact information below.

Thames Valley Air Ambulance
Stokenchurch House
Oxford Road
Stokenchurch
HP14 3SX

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Well-behaved dogs are allowed at the event but must be always kept on leads and picked up after. Please note that there may be loud noises and our helicopter landing that may be cause stress to anxious dogs. If any aggression is shown towards any guests or other dogs, we may ask you to leave the event.

Please get in touch with our team at fundraising@tvairambulance.org.uk who will be able to advise if we still have spaces available.

All tickets are non-refundable but are transferrable. In the unlikely event that the Big Birthday Bash is cancelled due to weather, then we will be in contact with you.

If you have lost your tickets, then you can have your tickets resent to your email address by heading to Ticket Tailor. Scroll to the very bottom of the page and find the ‘need help or lost your ticket’ option on the white bar and choose ‘click here’ (this is next to the privacy policy link) and follow the instructions. The tickets will be sent immediately to your email address. If you still have issues, please email the team at fundraising@tvairambulance.org.uk and we’ll be able to help.

On the day if you have any issues, please bring a suitable ID to the registration area and we will find you on our system.