About us The Charity Work for us Work for us Thank you for your interest in joining the team here at Thames Valley Air Ambulance. Below are our current vacancies in our charity office. Fundraising Support Administrator Read more Salary: Up to £11.00 per hour Location: High Wycombe Job Type: Permanent – part-time. 25 hours a week As a member of the Fundraising Support Team (FST) you will process all non-cash donations including gift aid received by the charity. The FST is the focal point for donor and visitor contacts with the charity including phone, email, and reception. You will proactively take steps to improve knowledge and understanding of supporters through supporting the development of relationships with them. Key Responsibilities will include: To promote and communicate Thames Valley Air Ambulance aims, mission and policies to supporters. To be the primary point of contact for the fundraising team to deal with donations and donor inquiries. To provide a full admin and reception service to the charity. To ensure all donations are posted on the CRM correctly. Complaint handling through to completion, including liaising with other relevant people within the charity. To ensure all transactions and records of communications are properly recorded on CRM. To complete any other duties as required. Skills and Experiences: Proven experience of dealing with customers, either face to face or on the telephone Ability to work in an organised and logical manner Patient, courteous and diplomatic manner when dealing with members of the public and sensitive issues. Ability to use IT applications such as Outlook, Word and Excel proficiently. Experience of working with a Customer Relationship Management database / system. Ability to communicate at all levels. Closing date:14th July 2017 FULL JOB DESCRIPTION APPLY NOW VolunteeringIf you are looking to volunteer, we love to receive new applications so please visit our volunteering section for details and registration. PilotsIf you are interested in joining the medic crew as a pilot, you can visit the Babcock website. All our pilots are leased to us through Babcock, the UK’s leading engineering support services organisation. ParamedicsOur HEMS crew are supplied to us through SCAS –the South Central Ambulance Service, so if you’re looking to join our team of life-saving experts please visit their website for more information. DoctorsThere are a number of routes in which our Doctors join us. If you are interested in joining TVAA to save lives across Berkshire, Oxfordshire and Buckinghamshire then please make contact with us via email and we’ll put you in touch with our Clinical Governance Lead.