You have a legal right to cancel an Order during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Order and receive a refund.

Your legal right to cancel an Order starts from the date of the Email Confirmation. Your deadline for cancelling the Order then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Order End of the cancellation period
Your Order is for a single Product.  The end date is the end of 14 days after the day on which you receive the Product. Example: if we provide you with a Email Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

YourOrder is for multiple Products which are delivered on separate days. The end date is 14 days after the day on which you receive the last of the separate Products ordered. Example: if we provide you with a Email Confirmation on 1 January and you receive the first of your separate Products on 10 January and the last separate Product on 15 January you may cancel in respect of all of the separate Products at any time between 1 January and the end of the day on 29 January.

  
1.3 To cancel an Order, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our site. If you use this method we will e-mail you to confirm we have received your cancellation.

You can also e-mail us at info@tvairambulance.org.uk or contact us by telephone on 0300 999 0135, or by post to TVAA, Artisan, Hillbottom Road, High Wycombe, Bucks, HP12 4HJ. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

If you cancel your Order we will:

  • refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
  • refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
  • make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
  • if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see condition 7.7;
  • if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Order.

If you have returned the Products to us under these conditions because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay.

If a Product has been delivered to you before you decide to cancel your Order:

  • then you must return it to us by post to TVAA, Artisan, Hillbottom Road, High Wycombe, Bucks, HP12 4HJ, without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Order;
  • unless the Product is faulty or not as described (in this case, see condition 7.5), you will be responsible for the cost of returning the Products to us.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms.