Meet Adam, our Patient Liaison Manager, who supports patients through recovery Meet Adam Crosby. He’s a trained paramedic who joined the Thames Valley Air Ambulance team back in 2018. Read all about his new role and the benefit to patients made possible thanks to our supporters’ generosity. Why did you become a Patient Liaison Manager? I’m a trained paramedic and worked in the ambulance service for sixteen years. Unfortunately, in 2012 I became unwell and had to have an implanted defibrillator, which helps to synchronise the rhythm of my heart and shock it if needed. This meant that I couldn’t be an operational paramedic anymore. Being sick really gave me valuable perspective on how vulnerable and humble we can all be when we’re in need. When the role of Patient Liaison Manager at Thames Valley Air Ambulance became available, it seemed the perfect role to allow me to still fulfil my dream of helping patients. Is this a role that all air ambulance charities have? Not yet. The role started with London Air Ambulance back in 2014 to provide care for the patient and their loved ones at the acute point of injury and their recovery journey. Most air ambulance services now understand how valuable this role is and are now moving towards adopting the role too. What support can you provide? The road to recovery is different for everyone and there can be lots of bumps along the way. I try to help highlight what they might be. By supporting patients and their loved ones through this journey, those bumps can be highlighted early and I can help direct them to other specialist supportive organisations. Unfortunately, the reality is that some of our patients are so unwell they don’t survive. My work includes not only the person we attend to on the day, but friends and family members who loved that patient or had a vested interest in their welfare. How can somebody access the aftercare support? If you know anyone who’s been through a traumatic experience where Thames Valley Air Ambulance has helped, and you feel they may still have questions or are having problems, do encourage them to get in touch with us. Those who do well in the long term are those who have a really good support network and don’t become isolated. If you know someone personally who’s been through a traumatic event, please don’t ignore it. Ask how they’re doing and really listen to them if they want to talk. Try not to give them advice unless they specifically ask for it and try not to tell them you know how they feel. If you can, give someone your time. Attention and empathy can be absolutely invaluable to them. If you are a former patient or your loved one was a patient of ours and you'd like to speak to us about anything at all, Adam would love to hear from you. You can email him on [email protected] or call us on 0300 999 0135.