Door to door fundraising FAQs What is Door-to-Door fundraising? One of the ways we are raising funds right now is through Door-to-Door fundraising. Our team of professional fundraisers visit homes in designated areas to ask supporters to play in our Weekly Lottery via Direct Debit or to invite people to support us via a regular gift via direct debit. Where are you fundraising right now? Our fundraisers are currently operating in: Benson Bicester Caversham Cowley, Oxford Chesham Cuddington/Chearsley Didcot Garsington Headington, Oxford Marlow Shippon Wallingford Wantage Witney Hospital Woodstock How do I tell if it’s a genuine Thames Valley Air Ambulance fundraiser at my door? Our fundraisers will have a photo ID badge with our logo on it and will be dressed in a Thames Valley Air Ambulance polo shirt or jacket. Our current fundraisers are: 00441 00423 00395 00838 951 00886 00911 00299 00316 00690 1080 If you have any concerns you can call us on 0300 999 0135 or email us on [email protected] Do you ask for cash? No. Our fundraisers are not authorised to ask for cash, they are only permitted to ask someone to sign up to play our weekly lottery via Direct Debit, or to give a regular gift by Direct Debit. If you are asked for cash at your door, the fundraiser may not be genuine. I want to give a one-off donation how do I do it? You can make a donation online by going to our Donate Now page, make a payment by card by calling us on 0300 999 0135 or by sending us a cheque or voucher by post to Thames Valley Air Ambulance, Stokenchurch House, Oxford Road, STOKENCHURCH, HP14 3SX Do you work with agencies? Yes. This enables us to speak to many more supporters than we can do ourselves. More conversations brings more support so that we can bring the best possible emergency medical care quickly to a patient – wherever they are – and however hard to reach. Which agency do you work with? We partner with Lottery Fundraising Services (LFS) whose team of fundraisers work as part of our team and are as passionate about what we do as we are. And they have the same high standards of supporter care as we have ourselves. They are licensed by the Gambling Commission as External Lottery Managers and are ISO 27001 compliant. Are your fundraisers paid? Yes, they are professionally trained and paid to work for us. How do you ensure the security of my personal data? To assist with our security requirements under GDPR/Data Protection Act 2018, all canvassers are supplied with LFS Datasafe® hand held devices (tablets) These devices are used to capture your personal information should you choose to support us. These devices do not store any personal data as all the information collected by the canvasser is securely transferred to another database once the submission button has been pressed. Should a device be lost or stolen your personal information will not be accessible via the device (tablet). Where does the money for the weekly lottery go? Donations are what keep our vital service operational - we rely on the generosity of the communities we serve. We are not government funded and receive no National Lottery funding. Thank you for your support that gives our patients the best chance when the worst happens.