Every member of the team plays a key role in helping patients. Without all our Heroes, we could not provide the emergency service we do.

CEO Amanda is one member of Team TVAA, she has been with the charity for 18 months. 

Who are you and what do you do at the charity?
I’m Amanda and I’m the CEO of the charity. Among many roles, I act as a conductor to make sure all the parts of the organisation work together in tune.

How do you and your job help patient outcome?
At TVAA, everything we do is aimed at being the very best we can be. We want to deliver the best possible patient care to those who live, work and travel in the Thames Valley.

As CEO I make sure that everything the charity does, contributes to that aim. Some of it is really obvious and some of it is less so. You can’t deliver good patient care if the organisation isn’t safe, isn’t well led, isn’t caring, isn’t effective.

What experience have you had that has helped you in your current role?
I’ve been working in the charity sector for more than 25 years. I’ve had exposure across a breadth of charities, but I’ve also worked as a volunteer. It’s about bringing it all together – understanding how fundraising, volunteers, clinicians work.

Every day I learn something new and the world of Pre-Hospital Emergency Medicine (PHEM) is a challenging one, but it’s that challenge that I love.

What are you most proud of with the charity?
The team. The whole team. It doesn’t matter whether you’re talking about the operational crew – pilots, doctors and paramedics – or the people who work here in the office, or our thousands of dedicated supporters, everybody makes a difference and it’s absolutely awesome.

What is your biggest challenge?
Having enough hours in the day. We’re ambitious and we know there is a lot that we can deliver. We want to achieve this as quickly as we can but it’s just finding the time to be able to implement it all.

We’re currently working towards our CQC accreditation which will allow us to move to a new model of operation from October 2018. This is very time consuming but we know that it will allow us to be the best we can be, and continually train and develop the skills and expertise of our crew.